I'm Getting the Error Message "The remote session was disconnected because there are no Remote Desktop Licence Servers available to provide a licence. Please contact the server administrator." What Can I Do?

I'm getting an error about my Remote Desktop Licence Servers, what can I do?

When tying to connect to you server you may get the following error:

This error is caused when a terminal service was installed on your server and no active licence server has been assigned yet. After a grace period of 90 respectively 120 days, all temporarily licences will be deleted and all further RDP logins will be rejected.

To fix this issue, you either have to delete the terminal service or the affected Windows Registry key. If you use a VPS, you can connect to your server through VNC to do this. 

If you use a dedicated server and you do not have a KVM device attached to your server yet, please get in contact with the customer support team. 

You can raise a ticket with the customer support team via the Customer Control Panel here.

What do I need to delete to fix this issue?

The required server role "Remote Desktop Services" can be deleted at the server manager ("Remove roles and features")

The affected Registry key can be deleted at the following path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\RCM\GracePeriod

Please be careful while changing settings at the Windows registry and create a full backup of the registry before making these changes.

Once done please perform a reboot of your server and you should be able to login to your server again.

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Modified on 03 Jun 2024

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