For quick or urgent questions, you can start a chat with our AI assistant ContaBro. To use the chat, you need an active Contabo account and be logged in to the Customer Panel. For more complex topics and issues, you can submit a ticket to our Support team.

If you can't access the Customer Panel, please follow the instructions in this article: My account might have been compromised, what should I do?

1. Log in to the Customer Panel

• Go to the new Customer Panel. If you have not logged in to the new Customer Control Panel before, please log in to the old Customer Panel, and click the 'Go to new.contabo.com' button at the top the page to create your login credentials.

• Once logged in, click 'Support' in the left-hand menu and select 'Contact Us'.

2. Start Your Chat

• In the Contact Us section of the Customer Panel, click Chat with Us.
• Then, click the Chat icon that appears on the screen to start your conversation.

Please note that:

• You’ll chat with ContaBro, our virtual assistant.

• If ContaBro can’t help, you’ll be advised to submit a ticket. See How do I submit a ticket to Contabo Customer Support?