Table of Contents

• Am I Eligible for a Revocation Request?
• How Can I Request a Revocation for a Contabo Product?
• I don't meet the requirements for revocation, is there anything else I can do?

Am I Eligible for a Revocation Request?

To be eligible for a revocation, the following requirements must be met:

• You must contact the customer support team within the first 14 days of your contract with Contabo.
• When you contact the support team, you'll have to confirm that you accept the loss of all the data on the server that you are canceling.
• You have a private account, business accounts are not eligible for revocation.
• Your are not requesting a revocation of a domain; domains are not eligible for revocation.

How Can I Request a Revocation for a Contabo Product?

If you are eligible for a revocation, you can request it in any written form, such as:

• Submitting a ticket – see How Do I Submit a Ticket to the Contabo Customer Support Team?

• Contacting us via chat – see How Do I Chat With the Contabo Customer Support Team?

• Filling out the Support form by:

  • Choosing option C; Contract management (Cancellation, Revocation, Transfer of a contract...)

  • Filling out the rest of the form with the options that are applicable to you. 

I don't meet the requirements for revocation, is there anything else I can do?

Just because you are not eligible for revocation of your service doesn't mean you're not able to cancel or receive a refund on your Contabo product. 

You can find more about other types of refund/cancellation in our article here, so please check this article to see if there are any other ways you can cancel/refund your service.