To connect to your server, you’ll need your server IP address, username, and password. These are provided in the email titled “Your login data!” or can be found in the Customer Panel.

The connection method depends on your server’s operating system:

• Linux servers: connect using SSH
• Windows servers: connect using Remote Desktop (RDP)

For step-by-step instructions, please see How do I connect to my Contabo server for the first time?

Having trouble connecting?
Try the following:

• Check the Contabo Server Status page for outages
• Restart your server via the Customer Control Panel
• Access your server via VNC
• Use the “Can’t reach server” form

For detailed troubleshooting steps, see the full article: I can't connect to my server, what do I do?

You can reset your server password anytime via the Customer Panel.

For Linux servers:
The password reset feature allows you to set a new password for the root user. Simply open your server in the Control Panel and select “Reset credentials”.

Important:

• This feature works only for Linux servers (root user)
• It does not work for Windows servers

For Windows servers:
Due to security restrictions, the Administrator password cannot be reset. If you’ve lost access, please refer to please refer to our blog article on how to recover your files in that scenario.

You can check your order status anytime on the Order Status page.

Just enter your email address (used during purchase), and your Order ID (from your confirmation email).  You’ll see real-time updates on your order.

Note:

• You’ll receive your login details via email once the server is ready (“Your login data!”)
• If your order shows “Verification Needed”, follow the instructions in the email to proceed

For more details, see the full guide.

You can cancel your service anytime via the Customer Panel.

• Go to your service (VPS, VDS, or Dedicated Server)
• Select “Cancel” from the options
• Confirm the cancellation

Your service will remain active until the displayed cancellation date.

Important:

• Make sure to back up your data before the service ends
• Your account will be automatically closed once all services are canceled

For full steps and options (e.g. revoking a cancellation), see the full guide.

You may be eligible for a refund in the following cases:

• Within 14 days of your purchase (revocation period)
• A renewal payment made within the last 72 hours
• An accidental order placed recently

To request a refund, please contact Customer Support (see How do I submit a ticket to Contabo Customer Support?)

Important:

• Refunds are issued to the original payment method
• Requests outside these conditions may not be eligible

For full details and step-by-step instructions, see the full guide.

In most cases, this is a temporary preauthorization, not an actual charge.

We place a small hold on your payment method a few days before the due date to verify funds. This may appear as a pending transaction, but:

• It is not a final charge
• It will either be completed on the due date or automatically released by your bank

Common situations:

• Before renewal: A temporary hold is placed in advance
• After cancellation: A hold may still appear but will be released if cancellation was completed in time
• With account balance: A hold may still be placed, even if your balance covers the payment

If you’re unsure or the charge doesn’t disappear after a few days, please contact Customer Support for assistance (see How do I submit a ticket to Contabo Customer Support?).