For topics and issues that are more complex, you can submit a ticket to the Contabo Customer Support Team. To reach the Customer Support team, you need an active Contabo customer account, and you need to be logged in to the Customer Panel.  

1. Log in to the Customer Panel

• Go to the new Customer Panel. If you have not logged in to the new Customer Control Panel before, please log in to the old Customer Panel, and click the 'Go to new.contabo.com' button at the top the page to create your login credentials.

• Click on the Support drop-down in the left-hand menu, then choose ‘Contact us’ 

2. Choose 'Submit a ticket'

It’s best to submit a ticket in case of more advanced or technical requests. Requests submitted via the Control panel are prioritized and handled faster than email requests.

To submit a ticket, fill out the form that appears once you choose the 'Submit a ticket' option. Please provide as many details and possible, and feel free to attach screenshots for a better overview of the issue.

3. View your existing ticket

On the Contact Us page, you can see a list of all your support tickets, including:

• Ticket ID

• Title

• Status (Open / Closed)

• Creation date and last update

This allows you to easily track the progress of your requests in one place. 

Note: Once a ticket has been closed by a support agent, it can no longer be replied to or reopened.