Are there any restrictions on the content allowed on my server?

In general, Contabo servers are unmanaged root servers. You have exclusive access to your servers. As long as there are no violations against German law or Contabo's Terms of Service (ToS), there are no controls on for what you use your server for. 

How are abuse complaints handled by Contabo?

Abuse is a serious threat on the Internet and can cause a great deal of damage and must be dealt with strictly and with no tolerance.

If complaints about your server have been sent to Contabo and the complaint includes things that are against the Contabo ToS, the customer support team will contact you about the complaint.

You will be asked via email to take immediate action to stop the ongoing abuse. The deadline for your response is stated in that email. If the abuse is not stopped by the stated deadline, access to your server will be suspended. 

Your response must include all information necessary to understand exactly what actions you have taken to stop the abuse and prevent similar incidents in the future.

Can I re-activate my server after an abuse complaint?

Yes, reactivation is possible, even if you missed the deadline. Reply directly to the abuse notification email you received from our Trust & Compliance team and include the information described above. Your server will be reactivated once our team has reviewed and accepted your response.