Are there any restrictions on the content allowed on my server?

In general, Contabo servers are unmanaged root servers. You have exclusive access to your servers. As long as there are no violations against German law or Contabo's Terms of Service (ToS), there are no controls on for what you use your server for. 

How are abuse complaints handled by Contabo?

Abuse is a serious threat on the Internet and can cause a great deal of damage and must be dealt with strictly and with no tolerance.

If complaints about your server have been sent to Contabo and the complaint includes things that are against the Contabo ToS, the customer support team will contact you about the complaint.

You will be asked to take immediate action to stop the ongoing server abuse. It is required that you solve the problem within 24 hours of being notified by the customer support team and that you reply within this period too. Your response must include all information necessary to understand exactly what actions you have taken to stop the abuse and prevent similar incidents in the future.

If you do not respond to the customer support team confirming that the abuse problem has been resolved within 24 hours, access to your server will be suspended.

Can I re-activate my server after an abuse complaint?

If you do not respond to the customer support abuse notification within 24 hours, it is still possible to reactivate your server.

You will need to contact the customer support team to reactivate your server. You can raise a ticket with the customer support team via the Customer Control Panel here.

The customer support team will confirm the reactivation price when you contact them for reactivation.