How Can I Close My Contabo Account or Cancel a Contabo Service?



How can I cancel a Contabo service? 

You can cancel a service with us by using the Customer Control Panel with these steps:

  1. Open the Customer Control Panel.
  2. Open either the VPS, VDS or Dedicated Servers page depending on which services you would like to cancel.
  3. Click the button in the "More" column and then click "Cancel". The following window should open:
  4. Select the reason why you want to cancel this service.
  5. Please make note of the date that the product will no longer be available after in case you need to backup/transfer any data from your server.
  6. Finally, click the "Submit Cancellation" button.

How can I close my Contabo account?

Each account will be removed after the last product on the account is canceled, which means you will not be able to log in to the Customer Control Panel if you have no subscriptions left.


So if you want to close your Contabo account completely, cancel all your subscriptions and your account will be closed shortly after.


Can I re-activate my Contabo account after closing it?

If you wish to purchase Contabo services after cancelling your subscription, simply order a product as a new customer and a new account will be created for you.


Can I cancel a newly purchased Contabo product?

You can request revocation of your Contabo product within the first 14 days of your Contabo contract. 


There is more information on how to do this here.


If you've set up automatic credit card payments, the payment pre-authorization will be cancelled along with the service.


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Modified on Tue, 30 Sep at 2:15 PM

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