I don’t recognize a charge. What do I do?
In most cases, this is a temporary preauthorization, not an actual charge.
We place a small hold on your payment method a few days before the due date to verify funds. This may appear as a pending transaction, but:
- It is not a final charge
- It will either be completed on the due date or automatically released by your bank
Common situations:
- Before renewal: A temporary hold is placed in advance
- After cancellation: A hold may still appear but will be released if cancellation was completed in time
- With account balance: A hold may still be placed, even if your balance covers the payment
If you’re unsure or the charge doesn’t disappear after a few days, please contact Customer Support for assistance (see How do I submit a ticket to Contabo Customer Support?).
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