I don’t recognize a charge. What do I do?

In most cases, this is a temporary preauthorization, not an actual charge.

We place a small hold on your payment method a few days before the due date to verify funds. This may appear as a pending transaction, but:

  • It is not a final charge
  • It will either be completed on the due date or automatically released by your bank

Common situations:

  • Before renewal: A temporary hold is placed in advance
  • After cancellation: A hold may still appear but will be released if cancellation was completed in time
  • With account balance: A hold may still be placed, even if your balance covers the payment

If you’re unsure or the charge doesn’t disappear after a few days, please contact Customer Support for assistance (see How do I submit a ticket to Contabo Customer Support?). 

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