My service was automatically renewed, can I cancel it?

If your service is automatically renewed and you missed your chance to cancel your service, a payment will automatically be taken from your account balance.

If you wish to receive a refund for this automatic renewal and cancel your service, please contact our support team within 72 hours of your service renewal.

When you contact support, you'll need to confirm that you accept that any data on your server that you cancel will be lost. You can do this by saying something like "I confirm the complete data loss of my service with the IP address ((add IP here)) and all add-ons".

You can raise a ticket with the customer support team via the Customer Control Panel here.