How Do I Change My Billing Currency?

It is not possible to manually make a payment with in a different currency. If you try to make a payment with a currency other than the one in your account, the payment will be rejected and you will be refunded.

Instead to change the currency used on your account you will need to reach out to the Customer Support team.

You can raise a ticket with the customer support team via the Customer Control Panel here.

Things to note after changing currency:

When Customer Support makes this change, some of your personal account information will be changed or lost, please see below for a list of things that may be lost or changed when you change your billing currency:

• You will receive a new customer ID.
• You will receive a new login credentials for the Customer Control Panel.
• 2-factor authentication will be de-activated for the Customer Control Panel.
• You will have a clean payment history.
• All invoices from the old account will be lost.
• Your old account balance will be lost.
• All subscription prices will be converted to the new currency as indicated on the Contabo website.
• Your payment method will be lost and you will have to set up a new one.

You will be charged an administrative fee based on the currency of the old account which will be confirmed by the Customer Support team when you submit a ticket with them.

You may also notice that the prices of your products are slightly different after changing your currency. This is because exchange rates change all the time and there is no way to accurately reflect prices in every currency.