What is the Customer Control Panel and How do I Access it?

What is the Customer Control Panel?

The Customer Control Panel is your interface for interacting with your Contabo products, ordering new products and managing your Contabo account and billing details.


How do I access the Customer Control Panel?

To access it go to https://my.contabo.com and log in with the credentials sent to you in the email “Your login data!" when you first ordered a Contabo product. For security reasons we advise you to change your password immediately after your first log in which you can do on the Customer details page. To better protect your account, don’t forget to set-up 2-factor authentication on the same page.


After setting-up basic credentials on the Customer details page, take your time to get familiar with the Customer Control Panel. You can find some more information on the Customer Control Panel below.


To note the Customer Control Panel is only available for users with active subscriptions.


How do I control my server with the Customer Control Panel?

Start by opening the VDS control, VPS control or Server control links depending on the product you purchased. These pages allow you to perform important actions to control your instance, such as starting or stopping your servers, starting a rescue system or creating a snapshot (Only available for VPS).

Basic control panel for your instance

How do I find my billing and payment details on the Customer Control Panel?

Browse through the Billing page. This section allows you to check the payment history and current balance. Your invoices are also listed at the bottom of the Billing page.The regular invoice for all payments within the month are generated on the 1st day of the following month and will be available on the Billing page.

You can also access the Payment Method page. Here, you can manage the payment method or recharge your account.

I can't login to the Customer Contol Panel, what do I do?

There are a few things that can prevent you from logging into the Customer Control Panel. The best thing to do is follow our article here which provides more information on what to do if you login to the Customer Control Panel.

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Modified on 21 May 2024

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