What is 2-factor authentication?

2-factor authentication (2FA) adds an extra layer of security to your Customer Panel account. When 2FA is enabled, you log in using your password and a one-time code generated by an authenticator app on your phone.

Below you’ll find instructions on how to turn 2FA on, turn it off, or reset it - depending on which Customer Panel interface you are using.

In the Customer Panel, you can manage 2FA under: Account → Security & Access → Authentication.

Turn on 2-factor authentication

1. Install an authenticator app
   Install an authenticator app that supports TOTP (Time-based One-Time Passwords), such as:
   • Google Authenticator
   • Microsoft Authenticator
2. Open the 2FA settings
   Log in to the Customer Panel at new.contabo.com, then go to Account → Security & Access → Authentication.
3. Enable 2FA
   Under Two-factor Authentication, click Activate.
   
   

   Note: After enabling the toggle, you will be prompted to configure 2FA on your next login.

4. Log out and log in again
   Log out of the Customer Panel, then log in again to start the setup.
5. Scan the QR code
   During login, you will see a setup screen with a QR code. Open your authenticator app and scan the QR code.
   
   If you cannot scan the QR code, use the ‘Unable to scan?’ option on the page.
6. Enter your one-time code
   Enter the one-time code generated by your authenticator app into the One-time code field.
7. Set a device name
   Enter a name in the Device Name field (for example, “My phone”) to help you manage your OTP devices.
8. Finish setup
   Click Submit to complete the setup.

Having issues logging in with 2FA?

See: I can’t login to my account with 2-factor authentication, what can I do?