I can’t log in to the Contabo Customer Panel
The Customer Panel is at my.contabo.com. Find your situation below.
⚠️ You need an active subscription to access the Customer Panel. If you don't have one, you can regain access by placing a new order.
Logging in
- Open my.contabo.com.
- Enter your email address and password.
- Click Log in.
What's happening?
| Your situation | What to do |
| I forgot my password | Use Forgot password? (see below) |
| It's my first login after the switch to the new panel, or my old password is not accepted | See Logging in to the new Customer Panel: first login, password and MFA |
| My one-time code is rejected, or I lost my authenticator | See I can't login to my account with multi-factor authentication, what can I do? |
| I want to turn MFA on, off or reset it | See How do I change my Multi-factor Authentication settings? |
| A team member can't log in | They need their own sub-user: How can I add more users under my account? |
| Nothing here helps | Use the account recovery form (see below) |
Forgot your password?
- Open my.contabo.com and click Forgot password?
- Enter the email address linked to your Contabo account and click Submit.
- Open the email we send you and follow the link to set a new password.
If you already have a password for the new panel, the reset applies to it. If you have never set one, a form guides you through setting it, and this also completes your move to the new panel.
No email after a few minutes? Check your spam folder, then use the account recovery form and mention that you did not receive the link.
Still can't log in?
Fill in the account recovery form. Have your identification documents ready, and describe what happens when you try to log in, for example "reset link not received" or "code rejected". That helps us fix it faster.
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