If you’re unable to log in due to 2-factor authentication (2FA), the next steps depend on whether you still have your 2FA recovery code.

If you have your 2-factor authentication recovery code

If you still have your recovery code, you can regain access and reset 2FA during login.

1. Open the login page
   Go to new.contabo.com.
2. Enter your login details
   Enter your email address and password as usual.
3. Use your recovery code
   When prompted for a one-time code, enter your 2FA recovery code instead.
4. Log in and reconfigure 2FA
   Once logged in, you’ll need to set up 2FA again under:
   Account → Security & Access → Authentication.

Important: Make sure to save your new recovery code during setup.

If you don’t have your recovery code/got locked out

If you no longer have access to your authenticator app and don’t have your recovery code, or your account has been locked out due to too many invalid one-time password attempts, our Customer Support team needs to manually verify your identity. Please reach out to the Support Team by submitting a ticket.