If your server has been affected by an outage, you can find out more about the cause of the outage on our status page here.

If you cannot find the reason for your server outage on the status page, you can contact customer support who can try to investigate the problem for you.

Please note that due to technical limitations it may not always be possible to find the cause of your server outage.

You can raise a ticket with the customer support team via the Customer Control Panel here.

If you're currently experiencing problems accessing your server, please refer to our documentation here to see what you can do to resolve the issue.