How will I be notified?

If your server is suspended, you will always receive a notification email from Contabo Customer Support explaining:

• Why the server was suspended

• What steps are required to resolve the issue and restore service

Please check:

• Your inbox

• Your spam or junk folder

as the notification email may be filtered by your email provider.

I didn’t receive an email, what should I do?

If you cannot find a suspension notification email, please contact Customer Support directly. They can confirm the reason for the suspension and advise you on the next steps.

You can submit a support ticket via the Customer Control Panel:

• Log in to the Customer Panel

• Open the support section

• Create a new ticket requesting information about the suspension. For more detailed guidelines, see How do I submit a ticket to Contabo Customer Support?