How will I be notified?

If your server is suspended, you will always receive a notification email from Contabo Customer Support explaining:

• Why the server was suspended

• What steps are required to resolve the issue and restore service

Please check:

• Your inbox

• Your spam or junk folder

as the notification email may be filtered by your email provider.

I didn’t receive an email, what should I do?

If you cannot find a suspension notification email, please contact support. They can confirm the reason for the suspension and advise you on the next steps.

My server is suspended and I can't access it to fix the issue. What do I do?

If your server was suspended due to an abuse report, you may have been asked to take action to stop the abuse (for example, removing certain content). However, since your server is suspended, you will not be able to access it directly to make those changes - and that is expected.