How can I run diagnostics on my server?

If your server is experiencing problems or is inaccessible, you can run some basic diagnostic checks that may provide information about what is causing the problem with your server. The support team may also ask you to run some of the following checks to help them with their investigation.

Traceroutes:

The traceroute will help verify that the problem you are experiencing is not a connectivity issue. Below are the steps to create a traceroute on Windows and Linux.

Creating a Traceroute on Windows:

1. Press the Windows + R keys and the following window should open:
   
   
   
2. In the open box type cmd.exe and the following window should open:
   
   
3. Type the following command and click enter:

   tracert <your IP> 

   For example if your IP address is 255.255.255.255 you would use the following command:

   tracert 255.255.255.255 

4. You should get a response that looks like this:
   
   

   Tracing route to example.servername.net [255.255.255.255]
   over a maximum of 30 hops:
   1 25 ms 23 ms 22 ms 255.255.255.255
   2 26 ms 35 ms 35 ms example.servername.net [255.255.255.255]
   
   Trace complete.

5. Copy the response which you can then send to the customer support team.

Creating a Traceroute on Linux:

1. Open a terminal.
2. Type the following command and click enter:

   tracert <your IP>

   For example if your IP address is 255.255.255.255 you use the following command: 

   tracert 255.255.255.255  

3. Copy the response which you can then send to the customer support team.

MTR's:

The MTR will help check to make sure the issue your facing is not a connectivity issue. Please find below the steps to creating a MTR on Windows and Linux.

Creating a MTR on Windows:

1. Download the latest version of WinMTR here.
2. Unzip the WinMTR file you installed in step and open it. It should look like this:
   
3. Fill out the "Host" textbox with the IP address of your server.
4. Click start.
5. Let the application run for about 10 minutes and then export the results.

You can then send the results to the customer support team.

Creating a MTR on Linux:

1. Download the latest version of WinMTR here.
2. Type the below command to install WinMTR from your repository:

   apt-get update && apt-get install mtr

3. Open your terminal.
4. Type the below command and click enter:

   mtr <your IP>

   For example if your IP address is 255.255.255.255 you would use the below command:

   mtr 255.255.255.255 

5. Let the application run for about 10 minutes and then export the results.
   
   You can then send the results to the customer support team.