I can't login to my account with 2-factor authentication, what can I do?

There are two separate ways you can login to you Customer Control Panel account if you're having issues with 2-factor authentication depending on whether you still have you 2-factor authentication recovery code.

If you have your 2-factor authentication recovery code:

If you still have your recovery code you can login to the Customer Control Panel in the following way:

1. Open the Customer Control Panel.
2. Fill out the "Login" and "Password" fields as you would normally.
3. Click the blue "Login" button.
4. A new window should open asking for the "One-time password". In the text box enter your recovery code.
5. Click the "Login" button.
6. You should be logged in and see this message:
   
   
7. As mentioned in the message above you will need to re-activate 2-factor authentication again.
   
   

If you don't have your 2-factor authentication recovery code:

You will need to contact the customer support team by emailing support@contabo.de.