Cancelling an unpaid order

If you've ordered a new service and would like to cancel it right away, you can do so by following these steps:

1. Log in to the Control Panel

Log in to my.contabo.com

2. Navigate to 'Unpaid Orders' section 

Click 'Unpaid Orders' on the left-hand menu

3. Cancel the order

Click the cancel icon under 'Quick Actions'

4. Confirm cancellation

Click the 'Cancellation' button to confirm the order cancellation.

Cancelling a paid order

If the order has already been paid, please contact our support team.

When you contact support, they may ask you to verify some basic information, please respond to this verification request as soon as possible to make this process as quick as possible.

You can raise a ticket with the customer support team via the Customer Control Panel.  

See How can I close my Contabo account or cancel a Contabo service? for more information.