What happens if I miss a payment?

All services provided by Contabo have a specific renewal date, depending on the contract period and the date you have ordered the service. 

It is crucial that your payments arrive before the renewal. Missing payments can lead to a temporary suspension or full termination of services. Should you fail to contact Contabo regarding a server for which is not paid, data loss cannot be ruled out. 

Do not send payments at the last moment, take care of it a few days before payment due.

Also it is recommended to set up recurring payments with Credit Card or PayPal. This way you don’t have to worry about paying in time as payment will be made automatically and you won't miss a payment.

Where can I see upcoming payments?

As an existing customer you have access to the Customer Control Panel, where you can check upcoming renewal dates anytime. In addition, automated reminders are sent several days before such a renewal date.