Why am I getting an incorrect password error when logging into my server via VNC?

If you have problems logging in with your regular password, that might be due to your keyboard layout, the Y and Z keys may be inverted. In this case, you have to hit the z key when you want to type a y and vice versa.

You can easily test your keyboard settings if you type the password into the user name input field (do not press enter), watch what happens then and compare the password with the result of your entry. If you, for example, enter zzz on your keyboard as username, you see that VNC interprets that as yyy.

If this doesn't work we recommend resetting your password which you can do with via the Customer Control Panel. There is a guide on how to do this here.

If you're still having issues logging into your server via VNC you can contact the customer support team.

You can raise a ticket with the customer support team via the Customer Control Panel here.