How do I recharge my account?

If you have selected a manual payment method, you will need to manually add funds to your account at the end of each billing cycle. This ensures that we can deduct payment for your services. Failing to recharge your account on time may result in missed payments, loss of service access, and potential data loss on your server. 

To recharge your account, follow these steps through the Customer Control Panel: 

1. Open the Customer Control Panel.
2. On the left side of the page, under the blue "control panel" section, click "Payment Method."
3. Choose the payment method you want to use and click the corresponding button.
4. Click the blue "Recharge account" button.
5. You will be redirected to the payment page for the selected method. Complete your payment on that page.
6. To verify that your payment was successful, go to the Billing section in the Customer Control Panel. You should see your updated account balance displayed there. Please allow up to 3 business days for your payment to be processed.

Consider Switching to Automated Payments

To avoid having to manually top up your account each billing cycle, we recommend switching to automated payments via Credit Card or PayPal. This way, your payments will be processed automatically, reducing the risk of service suspension or data loss due to a missed or delayed payment.

For instructions on how to update your payment method, please refer to our guide here.